What is an ISO/EC 20000 requirement relating to the service

"IT Service Management Foundation Bridge based on ISO/IEC 20000 Version 5.0"

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Question No. 1

What is an ISO/EC 20000 requirement relating to the service management plan?

Choose the correct option from the given list.

It must be available in at least one hard copy and approved

It must include the documented procedures specified by the standard

It must include the scope of the organization's service management plan

It must never include any know-how of the organization

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