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avaya call center elite implementation and maintenance

69 Questions

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Question No. 1

The Vector Directory Number (VDN) of Origin Announcement (VOA) provides agents with a short message about a callers city of origin or requested service based on the VDN used to process the call. Which three items should be verified if the agents are not receiving this message? (Choose three.) 

Choose all the correct options from the given list.

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