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one of the activities of problem management is the analysis of historical incident and problem data held in the configuration management database (cmdb) in order to understand trends.which aspect of problem management accomplishes this?

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Proactive Problem Management

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Error Control

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Identification of root causes

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Problem Control

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.Which aspect of Problem Management accomplishes this?

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