If a Super Admin administrator can view a certain set of user records in the Authentication Manager database but a Help Desk administrator can NOT view the same records,

the Help Desk administrator should be assigned a Super Admin role. 

the Help Desk administrator may not have the scope to view these users. 

the user accounts have been marked as “hidden” for Help Desk level administrators. 

the Help Desk administrator must be a member of the same Security Domain as the users to view them.