apds avaya scopia
Question No. 1
An Account Team you support has been working with an IT outsourcing company for 9 months. The customer has been considering buying videoconferencing and upgrading to an Avaya Aura® 6.2 environment. Their hesitation was in cost justifying the upgrade to 6.2 without a great video solution for mobile users and visual collaboration with external vendors and contractors. They have a main office in Montreal Canada and a remote office in Pune, India. Since the wrong IT decision can be very costly, the customer's expectation is that they would have the ability to archive conferences and justify actions based on the recording.
The customer has a Communication Server 1000 (CS 1000) R4 solution in their Montreal office, and a BCM 450 in the Pune office. Although there are only about 200 users with premium licenses in the main office and 150 with premium licenses in the remote office, they support about 400 contractors in virtual offices. Although many of their external vendors will want to use remote or mobile solutions, some have existing videoconference rooms. So the customer needs to support the mix of room systems from Cisco, Polycom, LifeSize and a few miscellaneous older endpoints that may not support H.460.
The customer wants to be able to offer multi-party videoconferencing from each location with about eight to ten parties in a conference. Because of the time difference, they expect each location to have only two or three videoconferences simultaneously. Since a majority of the employees work from home, any permanent solution must allow them to join or conduct a videoconference from their home office. During previous meetings several executives mentioned wanting the Avaya Flare® Experience. The IT Manager hopes they can limit the calls to be 480p or lower but still have good or near DVD quality and minimal complaints. The account team has decided to offer an integrated UC collaboration solution. As the designer or sales engineer, what combination of Avaya and Scopia® hardware and software components, would you select to achieve these benefits and meet the client's needs?