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Avaya Aura Contact Center Administration

61 Questions

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Question No. 1

A customer with Avaya Aura Contact Center has created a loop in a script application with the
following parameters:

1. While the caller is in the loop, the customer wants an announcement to play every thirty
seconds, and the queued status of the call and the In-service status of the skillset must be
evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of
service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement? 

Choose the correct option from the given list.
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