avaya call center elite implementation and maintenance

69 Questions

You can start the exam to practice all questions related to this exam.

Question No. 1

A contact center supervisor frequently uses Call Management System (CMS) to manually move agents into skill that are not primary assignments for those agents, due to the needs of the business and to unexpected fluctuations in call volumes? Which feature could automate this process for the supervisor by the activation of reserve agents? 

Choose the correct option from the given list.
01 / 69

0 Discussions

Trending Exams